NBC ONLINE BANKING SATISFACTION SURVEY

Dear customer,

We continually strive to improve our products and services. Please complete this survey about our internet banking to help us serve you even better in the future.!

Thank you!

__________________________________


1. What were your reasons for choosing our online banking service? Please select all that apply.
 
Convenience
To save time
24 hour access to accounts
Other
2. How often do you use our online services?
 
Daily
Weekly
Monthly
Never
If never, please let us understand why and if you would be interested on this service:
3. Which online feature do you use regularly? Please select all that apply.
 
Message Feature
Own account transfers
Local Payments (within NBC, other banks)
Standing Instructions
Balance Inquiry
Check book request

Retrieving bank statements

Loans Repayments (check balance)

Forex Rates Inquiry
Interest Rates Inquiry
Activity Log Report
Other
4. Please rate the following online features. (select one per line)
 
 
Exellent
Good
Neutral
Poor
N/A
Message Feature
Own account transfers
Local payments (within NBC, other banks)
Standing Instructions
Balance Inquiry
Check book request
Activity Log Report
Retrieving bank statements
Loans Repayments (check balance)
Forex Rates Inquiry
Interest Rates Inquiry

 

NBC